Shipping Policy

Shipping & Delivery Policy

Where we deliver

We deliver across India to every pincode our logistics partners service. If your pincode is not serviceable, you will be told at checkout before you pay, not afterwards.

Dispatch and delivery times

• Dispatch: within 2 working days of a confirmed order.
• Delivery: normally 3 to 7 working days from dispatch, depending on the pincode. Remote and hill locations can take longer.
• Working days exclude Sundays and public holidays.

A tracking number is sent by SMS and email as soon as the consignment leaves our warehouse, and can be checked any time on the order tracking page.

Delivery charges

• Free delivery on orders above ₹999.
• Below ₹999, a flat delivery charge of ₹199 applies and is shown at checkout before payment.
• There is no separate charge for large appliances.

Receiving your order

Large appliances are delivered to your doorstep. Please check the outer packaging before you sign for the consignment. If the carton is torn, crushed, wet or opened, refuse the delivery and tell us the same day — a refused damaged consignment is replaced at no cost, whereas transit damage reported after acceptance is much harder to establish.

Photograph the carton and the product before and during unboxing. It takes a minute and it settles any question about transit damage immediately.

Installation

Televisions and air conditioners include installation and demonstration by an authorised engineer, scheduled after delivery. Please do not attempt to install them yourself — damage caused during self-installation is not covered by the warranty.

Delays

If tracking has not moved for more than 48 working hours, contact us with your order number and we will chase the consignment. We are not able to take responsibility for delays caused by events outside our control — weather, strikes, civil disruption or a courier's own network failure — but we will keep you informed and, where a consignment is genuinely lost, we replace or refund it.