Cancellation & Refund Policy

Cancellation & Refund Policy

Cancelling an order

• Before dispatch: cancel free of charge from your account, or by calling or emailing us with your order number. Nothing is deducted.
• After dispatch: the order can no longer be cancelled. Refuse the delivery when the courier arrives, or accept it and raise a request under the return and replacement policy.

We may cancel an order ourselves where a product is out of stock, where a pincode turns out not to be serviceable, where the price or the specification was listed in error, or where a payment cannot be verified. In every such case the full amount is refunded.

Refunds

• An approved refund is returned to the original payment method. We do not refund to a different account or card.
• Refunds are initiated within 2 working days of approval and normally credited within 7 to 10 working days, depending on your bank or card issuer.
• For a cash-on-delivery order, the refund is made by bank transfer to an account in the name of the person who placed the order. We will ask for the account number and IFSC in writing.
• Where free delivery applied, the full amount paid is refunded. Where a delivery charge was paid, it is refunded too if the cancellation or return is our fault.

Failed and duplicate payments

If money is debited but the order does not confirm, the payment gateway normally reverses it automatically within 3 to 7 working days. If it has not reached you by then, send us the order number and the bank reference and we will trace it with the gateway.

GST on a refund

A refund includes the GST charged on the original invoice. Where an invoice is cancelled or partly reversed, a credit note is issued against it, so your books and ours agree.