Return & Replacement Policy

Return & Replacement Policy

We want you to be satisfied with your SS product. This policy sets out exactly when a product can be replaced or returned, and what to do.

7-day replacement

You may request a replacement within 7 days of delivery if the product:

• has a manufacturing defect;
• arrived damaged;
• is not the model you ordered;
• is missing a part or an accessory listed as being in the box.

Report it by email to our service address or by phone, with your order number, the model name and photographs of the product and of the outer carton. We may arrange a technician's inspection before a replacement is approved — on a large appliance that is usually faster than a return leg, because a defective part is often replaced on site the same visit.

Change of mind

Large home appliances — televisions, washing machines, refrigerators, air conditioners and air coolers — cannot be returned on change of mind once delivered and accepted. Please check the model, the capacity and the dimensions against your space before ordering; our team will happily confirm any of it before you buy.

What we cannot accept back

• A product with accidental or physical damage, or damage caused by misuse or by an external cause.
• A product that has been installed, modified or repaired by anyone not authorised by us.
• A product returned without its original packaging, accessories, manual, warranty card and invoice.
• A product whose serial number or warranty sticker is missing, altered or unreadable.
• A request made more than 7 days after delivery — after that, the product is covered by its warranty rather than by this policy.

How a replacement works

1. Raise the request within 7 days of delivery with your order number and photographs.
2. We acknowledge it and, where needed, arrange an inspection.
3. Once approved, a reverse pick-up is arranged at no cost to you.
4. The replacement is dispatched once the returned unit is received and checked, normally within 7 working days.

Where a replacement is not possible — the model is no longer available, for instance — a full refund is issued instead, under the cancellation and refund policy.